> Fielding a few hundred rude and entitled support requests for your free software can make anyone grumpy. Work smart, not hard. If you're getting a lot of sup

> Fielding a few hundred rude and entitled support requests for your free software can make anyone grumpy. Work smart, not hard. If you're getting a lot of support requests (entitled or not), add a paid support option. If you have so much traction already that you constantly have to deal with "hundreds of issues", you're well past the point where you should have done that.