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Even so, what did he expect was going to happen by CCing Steve Jobs? Did he think Steve was going to come thundering down to the engineer's office wanting to kn
by hugh3 16y ago
Even so, what did he expect was going to happen by CCing Steve Jobs? Did he think Steve was going to come thundering down to the engineer's office wanting to know why he hadn't replied to that guy's previous email?
Realistically, I'd say that that kind of move, trying to embarrass someone you want something from in front of his boss's boss's boss, can only have negative consequences.
- btilly 16y agoMy comment was intended to point out that the time spent before escalating was reasonable, even despite the 3 day sickness. As for the consequences of trying to escalate, it is true that it tends to upset the person you escalated in front of. However it is also true that it can motivate them to actually return to your case. I've seen organizations where it was a guaranteed disaster to use that strategy, and others where it was an effective way to get things done. If I've seen that much variation between organizations within one country, how much more variation could there be between organizations across multiple countries with multiple cultures?
- jfarmer 16y agoIt's reasonable if the engineer in question was actually abandoning his duties, which he wasn't. The OP was deluded as to the nature of the conversation -- it was clear from email #1 it was all very non-committal.