> in this particular case it was even more interesting to realise how much better help I got from a non-official store. I don't think that's an outlier. In my

> in this particular case it was even more interesting to realise how much better help I got from a non-official store. I don't think that's an outlier. In my experience, going to an Apple Store is always more frustrating, time-consuming, and expensive (if you are buying upgrades) than going to an authorised reseller.