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First time there is a fire, put it out. Second time put it out and do a protective measure. Third time increase protective measures, and look at addressing unde
by jononor 9y ago
First time there is a fire, put it out. Second time put it out and do a protective measure. Third time increase protective measures, and look at addressing underlying issues (five why's or similar can be helpful). Do this (and don't rewrite everything all the time), and fires will be rare.
- cableshaft 9y agoNot if the source of the fires is ever-changing scope or features by clients and/or BAs/Executives, especially with them trying to bypass the existing process and get the changes out the door that day. When pretty much everything is determined to be an escalation... I've been in this situation many times.
- erikb 9y agoI can agree with that addition. Not everything that seems like a problem is an important, recurring one. Also kudos for saying it just as clearly but in 2 sentences!