Sometimes the direct approach is best, core of his advice: "First, confirm that you are talking with the right person--the one who can carry out the commitment

Sometimes the direct approach is best, core of his advice: "First, confirm that you are talking with the right person--the one who can carry out the commitment that gets made. Then, just be friendly and direct, like this: Hi, this is Jim Grable from Impact Paper and Ink, and I’m calling about the $500 balance on your account. Would you please write a check for that amount and send it in today? Thank you."