3 ms·
This is not correct. My employer is in New Jersey, I'm in Canada. They purchased me a Surface Pro 3 at my request, and I've never had a problem getting support
by passive 9y ago
This is not correct.
My employer is in New Jersey, I'm in Canada. They purchased me a Surface Pro 3 at my request, and I've never had a problem getting support directly from Microsoft, including 2 48-hour replacements.
- bitwize 9y agoMaybe Microsoft Support just thinks Canada is America's hat?
- AlphaSite 9y agoIt could be like HTCs support, the Vive is only supported in the region in which it was purchased, US, Europe, Asia, etc.
- passive 9y agoThat sounds plausible. I've never needed support off the continent.
- GlobalServices 9y agoIt's also not true in the other direction! When I was still using Macs (I now use Windows), I had to buy a new MacBook Air while on the road in Germany when my mac blew up. Back in the U.S. they wouldn't honor the warranty because it was purchased overseas.
- nailer 9y ago> This is not correct. I'm glad you had a good experience, but this does not make my poor experience or what Microsoft UK has repeatedly told me 'incorrect'. My case number is 1378118289.
- passive 9y agoIt does make this blanket statement at least somewhat incorrect: "Support is limited to the country you purchased the device in" But it certainly doesn't invalidate your poor experience, which sounds very frustrating. That said, your video looks familiar. Does it go away if you disconnect and reconnect the keyboard? Every once and a while I have to do that.