4 ms·

They fixed the logic board of my 3 year old Macbook Pro. They quibbled at first, but agreed to do it free of charge after I quoted the EU legislation.

• pc86 9y ago
  I'm confused, you quoted the 2-year support requirement and they then fixed your 3-year old laptop?
  • DamnYuppie 9y ago
    It is possible that it could be three years old but they had purchased it new and owned it less than 2 years. Just means that particular one sat in inventory for awhile.
  • blowski 9y ago
    The legislation doesn't have a fixed period, it provides a vague 'reasonable use for a reasonable period of time' type clause. This was a £1700 laptop, so I had a right to expect it to last longer than 3 years, which was supported by claims on Apple's website. Therefore, Apple either has to say "our laptops are only good for three years", or say that particular laptop was defective and fix it.
    • dahauns 9y ago
      > The [EU] legislation doesn't have a fixed period. Sure does: 2 years. http://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm http://europa.eu/youreurope/citizens/consumers/shopping/guar...
      • blowski 9y ago
        You are right! It's the UK implementation of the law that's more fuzzy.
        • AlphaSite 9y ago
          The uk implementation is 4/5 years depending on your region.
  • germanier 9y ago
    Some countries, including the UK, have longer requirements in national law.