3 ms·

False. From the UK terms for MacBook Pro (I checked the terms from the Netherlands as well, and they are similar): You may obtain service in the European Econo

False. From the UK terms for MacBook Pro (I checked the terms from the Netherlands as well, and they are similar): You may obtain service in the European Economic Area (EEA) countries and Switzerland without paying any shipping and handling fees. Outside this region, service options may be limited. If a given service option is not available for the Apple Product in such country, Apple or its agent shall notify you about any additional shipping and handling charges which may apply before rendering service. Shipping and handling charges will not apply in countries where Apple does maintain an Apple Retail Store or Apple Authorized Service Provider (“AASP”) (a list of current service locations is provided at locate.apple.com/uk/en). IANAL, but basically this seems to say: (1) in the EEA you can get your support no questions asked, (2) outside the EEA you may have to pay S&H charges, unless there is an Apple Store or Reseller.

FireBeyond 9y ago
Your 1 and 2 options are confused: 1. Even in the EEA, you may have to pay shipping and handling. 2. Where there's no representative of Apple (and I'm not saying there should be), can you really say "Apple service is available, you just have to pay shipping"? The reality is closer to "You will have to ship it internationally". Apple isn't "doing" anything here but accepting a package in a country where they have service locations.
AlphaSite 9y ago
"If the product is portable, meaning that it can operate independently without a power cord, you may obtain warranty service worldwide. However, service will be limited to the options available in the country where service is requested. If the product is not portable, warranty service may be restricted to the country where the product is purchased." https://store.apple.com/Catalog/Images/worldwidewarranty.html https://store.apple.com/Catalog/Images/worldwidewarranty.htm... Apple care is totally worldwide.

FireBeyond 9y ago

Your 1 and 2 options are confused: 1. Even in the EEA, you may have to pay shipping and handling. 2. Where there's no representative of Apple (and I'm not saying there should be), can you really say "Apple service is available, you just have to pay shipping"? The reality is closer to "You will have to ship it internationally". Apple isn't "doing" anything here but accepting a package in a country where they have service locations.

AlphaSite 9y ago

"If the product is portable, meaning that it can operate independently without a power cord, you may obtain warranty service worldwide. However, service will be limited to the options available in the country where service is requested. If the product is not portable, warranty service may be restricted to the country where the product is purchased." https://store.apple.com/Catalog/Images/worldwidewarranty.html https://store.apple.com/Catalog/Images/worldwidewarranty.htm... Apple care is totally worldwide.