Just another instance of applying a wrench to a nail. Why is it that the receptionist/phone operator isn't asked to listen in on phone calls? Why isn't she resp

Just another instance of applying a wrench to a nail. Why is it that the receptionist/phone operator isn't asked to listen in on phone calls? Why isn't she responsible if someone says something stupid over the phone? If someone is killing time on facebook to the point that it's affecting their work then the manager should notice the lack of productivity regardless of the cause. Otherwise if it's not affecting their work then why does it matter? It's a means of abdicating managerial responsibility. The boss doesn't have to be the bad guy anymore now it's IT.