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Yep, they respond to every negative review with a free replacement, in order to keep ratings afloat long enough until the product is no longer a best-seller. (I
by gpawl 9y ago
Yep, they respond to every negative review with a free replacement, in order to keep ratings afloat long enough until the product is no longer a best-seller. (I experienced this with an aftermarket battery replacement. Apple original lost its chargeability after 5 years. Anker's lost its in less than 1.) It's a "great" way to make a product "survive" (including replacements) through the warranty period, until the product is obsolete for new customers.