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I cannot help but think that sounds like they are doing A/B testing on which strategy is more effective at making users change their reviews. Nothing wrong with
by nazgul17 9y ago
I cannot help but think that sounds like they are doing A/B testing on which strategy is more effective at making users change their reviews. Nothing wrong with that, btw.
- wapz 9y agoWhy would you think they are doing A/B testing from those two examples? One was a 1 star review (very detrimental to their overall score) and one was a 4 star review (very little overall effect). If they were both 2 star reviews or something I would agree with your idea.
- robryan 9y agoIn Amazon terms a 4,5 is positive, a 3 is neutral and a 1,2 is negative. Anything other than positive is bad so essentially it means 4,5 and good and 1,2,3 are bad.
- umsm 9y agoI would argue that there IS something wrong with asking users to change their reviews. If you're advertising & selling version 1 of a product, the reviews should be for that version. Enticing users with a newer or superior version shouldn't make them change the review for the version 1 item. If a user does update their review, it should state that a replacement was sent that is better, yet different, and possibly provide a link to the better or updated item.