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Given how many people had similar experiences, I wonder why they don't fix the products before they sell them? I mean, it's nice that they replace the faulty pr
by amenod 9y ago
Given how many people had similar experiences, I wonder why they don't fix the products before they sell them? I mean, it's nice that they replace the faulty products, but do I really need to contact them at all? I guess making reliable product at scale for acceptable price is not so easy after all.
- gumby 9y agoI was annoyed that they replaced the buggy product with a different product but then wanted me to leave a favorable review on the bad one. I asked if this is really what they wanted and customer support said yes. This is a shame.
- kbart 9y agoIn such cases I usually change my negative review to more neutral (3/4 stars) and add a disclaimer that refund/replacement has been received.