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Its a well-known fact companies monitor and will answer/address issues brought via social media to avoid possible meltdown. Be it Twitter, Amazon or Newegg. Ha
by joering2 9y ago
Its a well-known fact companies monitor and will answer/address issues brought via social media to avoid possible meltdown. Be it Twitter, Amazon or Newegg.
Have you seen any of the photos from Amazon clients of Anker while their unit blew up?? I had the same issue (thank God I was home because their adapter was behind wall and within seconds curtain caught fire. Had nobody be home I would be going back to the rubble). I emailed Anker photos and haven't heard from them for three months, until I decided to go back on Amazon and gave them 1-star review (I barely spend time reviewing anything). That finally got their attention.
- ry_ry 9y agoThe difference between a company genuinely caring about their customers' experience with their product, and one who will do whatever it takes to manage their public profile isn't all that different to all practical intents and purposes. That said, I'd consider it more carefully if i was going to engage with them beyond buying accessories. Or if they nearly burned my house down, I guess.
- JadeNB 9y ago> The difference between a company genuinely caring about their customers' experience with their product, and one who will do whatever it takes to manage their public profile isn't all that different to all practical intents and purposes. But it sounds like joering (https://news.ycombinator.com/item?id=14395539 https://news.ycombinator.com/item?id=14395539) was describing precisely a practical difference: a company that genuinely cared about its customers' experiences would, it seems, have responded to attempts at direct contact, rather than responding only to a threat to its public profile.