3 ms·
I got some usb cables some time ago. fancy models. both got broken wires in less than a year. their lifetime warranty was taking forever until I updated my 4 s
by gcb0 9y ago
I got some usb cables some time ago. fancy models. both got broken wires in less than a year. their lifetime warranty was taking forever until I updated my 4 star review to a one. got and email instantly saying they shipped new ones to me and if I could change my review to 5 stars. this was via amazon, they even used the same Shipping address as the purchase. never heard from the warranty email.
they did send new ones of an upgraded design that even had a pouch. but why not do that when I contacted via the regular way? that lowered my respect for them.
- Osiris 9y agoI had a different experience. I had a charger that stopped working. When I emailed them they immediately sent a new charger (through Amazon) and didn't even ask me to return the non-functional device. Very fast and excellent service.
- bergie 9y agoI've had the same happen. One of the chargers I bought from them was defective. Got a new one in couple days, no questions or return asked. Edit: they may have asked trying different cables first, now that I think about it