This is great. Here we have it: Listen to your customers. Many of the problems he complained about were solved later by the community, businesses, or simply by

This is great. Here we have it: Listen to your customers. Many of the problems he complained about were solved later by the community, businesses, or simply by technological progress. Solved profitably, I might add. Sure, one has to subtract the "disruptive silver bullet hype" from some of the issues, but then one finds a lot of real business opportunities. I love those complaints.