Most of our departments use service desk that are extremely simplified "create ticket" interfaces. You can then just edit it if you need to add more detail. We

Most of our departments use service desk that are extremely simplified "create ticket" interfaces. You can then just edit it if you need to add more detail. We also wrote command line tools in Python that use the API. I didn't like JIRA at first for some of the same reasons but now that I have my own dashboards/filters set up it is quite nice. https://developer.atlassian.com/jiradev/jira-apis/jira-rest-apis/jira-rest-api-tutorials/jira-rest-api-example-create-issue https://developer.atlassian.com/jiradev/jira-apis/jira-rest-...