this lack of a 'bulk discount' is something I've given a lot of thought to. I do give a bulk discount that can seem pretty dramatic, in part because I assume

this lack of a 'bulk discount' is something I've given a lot of thought to. I do give a bulk discount that can seem pretty dramatic, in part because I assume the same amount of support on a $8 VPS as on a $68 VPS. - What I've found is that this is not what many customers assume. Many customers assume that if they buy a larger, more expensive VPS from you, that they will get a higher level of support, even if ram/cpu/disk is deeply discounted on that large VPS vs a small VPS. So from that point of view, adding in a 'bulk discount' doesn't make any sense, because you end up spending just as much money supporting one large (and very demanding) customer as many tiny, undemanding customers, so from that point of view, Linode is doing the exact right thing. Now, I've tried to tackle this by being more explicit about the "you are paying $4/month for support." bit. I'll be opening orders for large customers again later this month, I hope, and we'll see how well that works. Another possibility is that Linode sees support costs as fixed... in many ways, they are. You need to acquire a good team, train them in customer service, and then have enough of them that at least one is on line at any time (I'm not quite to that last part yet, which is part of why I need to insure that my prices fly beneath Linode's.) You need to have enough people to handle peaks, and support is very peaky, so unless you queue it up (causing latency and customer dissatisfaction) much of the time, many of your support people are going to be idle (or working on non-support stuff) even so, the greater your customer's support demands are, the higher your peaks will be and the more support people you need, so I think the former is far more likely than the latter.