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I've actually had customers who've gotten mad at me for storing data after they cancelled. The concern, of course, is one of privacy. If the feds come knockin
by lsc 16y ago
I've actually had customers who've gotten mad at me for storing data after they cancelled.
The concern, of course, is one of privacy. If the feds come knocking with a warrant, if I have the data, I'll give it to them. If I overwrote it, then I can't.
- jules 16y agoCancelling and your account being deleted for not paying is different.
- martey 16y agoMaybe it would be worthwhile to distinguish between customers who had actively cancelled their accounts and those who had passively stopped paying? With the former, there is the expectation that you will not retain their data. As the originator of this thread shows, when customers' credit cards expire, there is sometimes the opposite expectation.
- thaumaturgy 16y agoRight. This could be as simple as, "Cancel and immediately close your account? y/n ALL OF YOUR DATA WILL BE DELETED."