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I really can't agree. How long should they keep a backup of every user's virtual machines, after they stop paying? 20 days is reasonable, a month would have be
by e1ven 16y ago
I really can't agree.
How long should they keep a backup of every user's virtual machines, after they stop paying? 20 days is reasonable, a month would have been better (If only since it's more predictable) but they really didn't do anything unreasonable.
Keep in mind, even if it's only $2/month (After redundant backus, etc), if you have had 10,000 customers, that really adds up! Keeping files forever "Just in case" isn't a sustainable business strategy.
- jules 16y agoHow many of the customers stop paying? Probably not many. How much disk space are these customers using? Probably not much. How much disk space do they have sitting on their servers unused? Probably a whole lot.
- nl 16y agoCredit Cards expire every 2 years. I would guess that a very large percentage of them don't preemptively re-verify their credit card until a billing fails.
- cdr 16y agoThere's no reason a merchant has to stop billing a customer after an otherwise perfectly good card expires. Having your billing process fail on that is pretty dumb.