Thanks for the feedback! There's actually currently an AB test where we remove topics. It seems that most people are confused by this, and it created a strange

Thanks for the feedback! There's actually currently an AB test where we remove topics. It seems that most people are confused by this, and it created a strange flow in the conversations. A topic is basically an entire chat engagement, end-to-end, with a specific purpose. As I said though, we're looking to gain data right now to possibly remove them. Appreciate the thoughts!