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This looks very useful. But it's not clear to me what a "topic" is. Is it a single question from beginning to end? If it dragged on could it become a new topic?
by sprice 9y ago
This looks very useful. But it's not clear to me what a "topic" is. Is it a single question from beginning to end? If it dragged on could it become a new topic? More clarity with this would be great!
- ztratar 9y agoThanks for the feedback! There's actually currently an AB test where we remove topics. It seems that most people are confused by this, and it created a strange flow in the conversations. A topic is basically an entire chat engagement, end-to-end, with a specific purpose. As I said though, we're looking to gain data right now to possibly remove them. Appreciate the thoughts!
- ha470 9y agoMaybe just call them "conversations"?