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It's unfortunate, but I don't think linode was in the wrong here. probably more than half of my customers who cancel do so by not paying any more. If you wan
by lsc 16y ago
It's unfortunate, but I don't think linode was in the wrong here. probably more than half of my customers who cancel do so by not paying any more. If you want a 'free two months' at the end of your contract, well, they are going to have to start charging more up front.
Maybe another option would be to charge the customer an (optinal) up-front deposit and say "when we shut you down, we'll upload this to S3 with the following credentials" or something. That'd be some programming work, but it'd result in better outcomes. hmm.
- weaksauce 16y agoI don't think it is unreasonable for them to shut off access to the data after x days. What I don't agree with is the deletion after y days where x << y does not hold.
- lsc 16y agoyes, I like having some time between shutting it off and deleting the data as something of a last-ditch contact effort... It's just if that time is long, the expense needs to be paid for some how.
- catch23 16y agoOr implement the deletion policy like a LRU cache would. Have a fixed size storage for customers who haven't paid and just delete the image of the oldest customer in storage when the disk fills up. Send emails to the oldest 10 customers in that disk that if they don't respond, their data will be deleted.