You still need software ops, yes, but not hardware ops. > Hardware failures are far less common than you believe. Your experience may vary; I once rented meta

You still need software ops, yes, but not hardware ops. > Hardware failures are far less common than you believe. Your experience may vary; I once rented metal from Softlayer (running ~15 shards, about 60 boxes), we had a number of drives* fail, a couple of the rack controllers, some raid controllers, and one time a power supply over a 3 year period. On the worst RAID failure, we sent one of our employees across country to manage the recovery directly. *Some hard drive failures related to 2012 Seagate 3TB drive issue. One failed within a week of being replaced. Softlayer had a team monitoring our servers and working through issues with us; Other than supplier issues I blame them for nothing. In that worst scenario; we ran off our geo redundant slave for the better part of a week.