It's worth noting that when a similar issue happened to me and went on their "unofficial" IRC channel to raise awareness and ask questions; I was faced with arr

It's worth noting that when a similar issue happened to me and went on their "unofficial" IRC channel to raise awareness and ask questions; I was faced with arrogant staff members that didn't want to restart the servers or mitigate the DDoS attack. I was banned on the spot. Then the Customer Service tickets were ignored in a similar manner too. I had a growing startup at the time. Needless to say I've been doing everything I can to destroy their reputation ever since.