Usually a good outsourced provider will have measures in place to monitor and pro-actively deal with hardware failures as well as maintain standbys and replacem

Usually a good outsourced provider will have measures in place to monitor and pro-actively deal with hardware failures as well as maintain standbys and replacement parts onsite. My point is simply that by outsourcing you don't have to deal with those issues. You might still get the call, but your provider should already be working on a fix.