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sigh I really wish these kind of notifications became a lot clearer about what actually happened and what the user is supposed to do. Their message is: (Ignori
by mdekkers 9y ago
sigh I really wish these kind of notifications became a lot clearer about what actually happened and what the user is supposed to do.
Their message is: (Ignoring the update on top):
- Para. 1: Marketing bullshit
- Para. 2: Short blurb about what happened
- Para. 3: Incomprehensible techno-babble for the average user of their service, ending with an important action point (however, I suspect most users' eyes would have glazed over by now)
- Para. 4: A random note, again with important info in the tail.
- Para. 5: Something about what they have done that will cause user impact, mixed with some more about their internal remediation, and the suspected cause.
It goes on, but I'm already bored.
Instead they should clarify their format:
- There has been an incident that resulted in an unknown 3rd party getting hold of your email address for this site, and a scrambled version of your password. This may impact you in the following ways:
-- There is a strong possibility that the thieves will be able to unscramble your password.
--- If you use the same password here as you do with other websites, you should change your password on all those websites immediately See the end of this notice for more assistance and information.
-- We will automatically change your password for our site, and this means you will have to [insert process]
- We are taking the following steps to ensure this isn't going to happen again:
-- Step 1
-- Step 2
- We have reported this incident to the relevant authorities.
- For the next x months we will contract with service y to track if any of the stolen data will surface, and will inform you if this happens.
- We recommend that you use a password manager. please see [link] for a handy guide on how to choose and get started with a password manager.
- You can always reach us via [channels] to discuss this issue further. If any part of this message isn't clear, please click [here] to chat with one of our support staff.
- Apology.
- More background details, etc.