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Well obviously some companies disagree. Interactions on Twitter are shallow, which makes support interactions risky and unsatisfactory for the customer ;-) Wh
by bad_user 9y ago
Well obviously some companies disagree.
Interactions on Twitter are shallow, which makes support interactions risky and unsatisfactory for the customer ;-)
Which is why any sane company will only reply "Please mail us at ...".
- Piskvorrr 9y ago"...at blackhole@example.com", usually.
- jamest 9y agoYes, we don't reply on Twitter since it became difficult to operate across multiple channels as we scaled. I've just updated our Twitter bio to make it clear where to go for support: http://twitter.com/firebase http://twitter.com/firebase