8 ms·

> Tweeting to the Firebase handle on issues never get replied. Is that really how you expect to get support?

• flukus 9y ago
  Sadly it's often the most effective way. Companies pay a lot for social media monitoring and anything that gets a lot of tweets they'll act on.
  • bad_user 9y ago
    Well obviously some companies disagree. Interactions on Twitter are shallow, which makes support interactions risky and unsatisfactory for the customer ;-) Which is why any sane company will only reply "Please mail us at ...".
    • Piskvorrr 9y ago
      "...at blackhole@example.com", usually.
    • jamest 9y ago
      Yes, we don't reply on Twitter since it became difficult to operate across multiple channels as we scaled. I've just updated our Twitter bio to make it clear where to go for support: http://twitter.com/firebase http://twitter.com/firebase