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As you've probably noticed, that response is largely made up of templated fragments of instruction, since typing that much out for every support request is a lo
by brongondwana 9y ago
As you've probably noticed, that response is largely made up of templated fragments of instruction, since typing that much out for every support request is a lot of duplicated work. Our support staff have templates for hundreds of common questions.
This thread started just after I went to bed last night, so I didn't see anything until this morning.
I have taken over that ticket and will continue the conversation there.
- delhanty 9y agoThank you. Please make sure to address the following points: 1. Acknowledge the truth: the member accounts were life-time - it's not FastMail's legal option to unilaterally terminate them. 2. Domain sharing: I have domain associated with my Enhanced account and I assign an email address from that domain as an alias that forwards to the email address of my father's member account. I require that feature continues to work as the email address from the domain is my father's public facing email address. I am also using various email addresses from that domain as public facing email addresses so that needs to continue to work too. That's why I suggested merging ur two plans into a family plan that you are still running as legacy. 3. My father and I are in different countries. He is in the UK - I won't be in the UK until August. I don't want to reconfigure his Apple mail (iMac) account with new login details.