4 ms·
Tiered support contracts are common in enterprise software. If the base level of service were bad, nobody would use the software, and that's clearly not the cas
by theptip 9y ago
Tiered support contracts are common in enterprise software. If the base level of service were bad, nobody would use the software, and that's clearly not the case here.
(More common is the Oracle/IBM-style approach of making your docs vague enough that you need professional services to actually integrate the product).
- kuschku 9y agoA free level of support that requires answering within of 14 days to any issues via email, letter, or phone, and providing an address that a letter can be sent to, is required by law in the entire EU for any paid services. Just FYI. Google doesn’t even provide that.