All fair points and things we're working on. We do often give credits to help in situations like this, though I can't speak to specifics publicly. We're workin

All fair points and things we're working on. We do often give credits to help in situations like this, though I can't speak to specifics publicly. We're working with this developer to try to resolve the issue, and we'll do so with other users who run into similar problems. This user did contact support, but we dropped the ball here. We'll be reviewing our support to find other devs we might have missed.