not all business decisions are well-grounded in financial upside. a lot of dysfunctional outcomes are a result of organizational dysfunction and broken culture.

not all business decisions are well-grounded in financial upside. a lot of dysfunctional outcomes are a result of organizational dysfunction and broken culture. a company can be making bad decisions for reasons related to internal dysfunction, and be losing money on it, and persist in this because of their dysfunctional culture. as many in this thread have pointed out: Google has a dysfunctional culture w.r.t. customer service.