I'm a new customer as of a few months ago. I created a support ticket when I ran into a glitch of some sort (manually entered a dozen contacts, they showed up

I'm a new customer as of a few months ago. I created a support ticket when I ran into a glitch of some sort (manually entered a dozen contacts, they showed up in the address book, but when I refreshed the webpage, the contacts disappeared). There wasn't much the support people could do, and I could see why someone might think I was just someone who didn't know what they were doing, but they didn't come off as unprofessional or anything to me. That sucks you had that experience, but it does not seem to be the norm.