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>at least the Runbox staff don't come off as jerks. Yeah, that's my main actual service negative. The FM support staff are condescending, because they're the
by delhanty 9y ago
>at least the Runbox staff don't come off as jerks.
Yeah, that's my main actual service negative. The FM support staff are condescending, because they're the experts in email and you're just an ignorant customer.
- lilyball 9y agoHave you considered that maybe it's your attitude that's the problem, not FastMail? I've contacted FastMail support a number of times for various issues and not once have they ever been condescending.
- vsl 9y agoMy experience as well. They have the initial assumption that you're inexperienced (as is common in level 1 support and as I'm pretty sure they do for a good reason), but they are great at escalating, you don't have to ask them. And when an issue is escalated to engineers, you often get to talk to the founders and they are always happy to investigate in depth or explain, in detail, why things are they way they are or how they plan to address it. I actually appreciate that they always give honest, straight, no BS answers and while FM is certainly not perfect, the support I got through the years is a large part of why I recently moved off my grandfathered plan to multiple (business/personal separation) more expensive plans.