> The reason Google is so deeply unwilling to engage its customers to provide support is in the DNA of the company - they are all PhDs, and how many PhDs have t

> The reason Google is so deeply unwilling to engage its customers to provide support is in the DNA of the company - they are all PhDs, and how many PhDs have the slightest idea of how to help and talk to a customer. No they aren't lol. The majority of Google employees have B.S. degrees. The reason Amazon is so good at this stuff is because, at their core, they do everything they can to make the customer happy. Google doesn't really understand that. Not because they are PhD's (like, what the hell does that matter), but because customer service was never a thing they needed to do.