As the submitter, I agree with all this. Sure from, FastMail's point of view my father is a bad customer. Not that he's even aware who FastMail are though ...

As the submitter, I agree with all this. Sure from, FastMail's point of view my father is a bad customer. Not that he's even aware who FastMail are though ... But FastMail freely chose to make the poor business decision to offer that lifetime service for a one-time payment, and I freely chose to purchase that service for my father. We had an agreement. Now I would like them to honour that agreement.