I've seen a lot of these systems up-front. The reality is that most of them are RPA (Robotic Process Automation) tools. Vendors like BluePrism, Arago, and Autom

I've seen a lot of these systems up-front. The reality is that most of them are RPA (Robotic Process Automation) tools. Vendors like BluePrism, Arago, and Automation Anywhere are some examples. Longer term, they are trying to incorporate some learning algorithms to define a finite number of predetermined outcomes when those systems above spit out errors. A lot of this ultimately leverages error log analysis, known error databases, integrations to ServiceNow, and some scripts to take corrective action.