As the submitter, their general service is good enough. Sometimes their server seems slow from here in Japan. Also, their support staff sometime seem complace

As the submitter, their general service is good enough. Sometimes their server seems slow from here in Japan. Also, their support staff sometime seem complacent due to lack of competition. But it will probably work out for you if you go for it. I am pissed off that they want to renege on our agreement. One concrete negative point for me: the current plans have a fixed price per user and are not very flexible if the users have very different use levels. (My father is a very light user, whereas I am heavy user.) Some of the legacy plans - family and business were more flexible in his regard, but they are not offered to new signups.