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Thanks for sharing this. I had recently set up an account with FastMail, but now that it's clear that they won't abide by their own promises, I'll look elsewher
by muraiki 9y ago
Thanks for sharing this. I had recently set up an account with FastMail, but now that it's clear that they won't abide by their own promises, I'll look elsewhere.
- macintux 9y agoI would be cautious about extrapolating from that. Yes, it sounds like an unfortunate decision, but I've been a FastMail user for many years and have been very happy with them.
- eridius 9y agoI think you're being a bit hasty. This is literally the first negative thing I've seen anyone post about FastMail, and my experience as a customer of theirs has been fantastic.
- FireBeyond 9y agoYeah, don't be so fast. I've had a legacy Enhanced account which they show no signs of removing - I went to renew it today and could (though I went to the Standard). I've had nothing but excellent, and personal, service from them, for years. Very high availability, no canned responses. Even when bitching about Google's support of "this address used to be with Gmail but is now external, but we'll make it problematic for other users to send it calendar invites", though in no way did I imply Fastmail was at fault, they jumped into the HN thread to say "Hey, let us know if we can be of assistance figuring out the issue".
- sleepydog 9y agoI'm a long-time and happy Fastmail user. I'm not defending their decision, but I personally never trust "lifetime" plans of any kind -- it's impossible for a business to know they can sustain you forever, and dishonest for them to say they can.