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Apparently time after time stories arise with Googlr lack of support and are very slow at answering ans helping. In this very damn case no freakin' response. Of

Apparently time after time stories arise with Googlr lack of support and are very slow at answering ans helping. In this very damn case no freakin' response. Often people have to get a Googler to initiate a Hello wothin the organization. So while we respect you doing your day work, we think your organization as a whole fail at customer support. Yeah I have read sicceyss stories too but many of them seen to be businesses with really good pocket or have deep connection with Google already or just being lucky. Your competitor AWS would refund in less than an hour with a billing support, without going through any phone calls. Your competitor has a support subscription service at least for people to purchase (expensive but worth it). Yours?

victorhooi 9y ago
Often, these types of blog posts only present one side of the story - so I would caution a bit of patience, to see the full story. This applies no matter what company is at the other end - whether it's us, Amazon, Facebook etc. In this case, I know there's a few technical details missing - I won't comment further on this specific issue, as far more qualified people than me are already on this issue =). Many times, I've seen it's due to a misunderstandings, or crossed-wires regarding technical issues. And yes, our support team does provide refunds in many cases - I know, because these sometimes get escalated to me to approve (e.g. if they're borderline). I think one was actually offered already in this case, but there may have been a misunderstanding or mix-up around that. And yes, we have a "paid" support service - it's actually comes free with any GSuite subscription (even at the most basic level, which I think is like $5 a month). You can chat, email, or phone. I work as an engineer in the team that supports this. For GCP (our cloud offerings), the support offering is a paid offering: https://cloud.google.com/support/ https://cloud.google.com/support/

victorhooi 9y ago

Often, these types of blog posts only present one side of the story - so I would caution a bit of patience, to see the full story. This applies no matter what company is at the other end - whether it's us, Amazon, Facebook etc. In this case, I know there's a few technical details missing - I won't comment further on this specific issue, as far more qualified people than me are already on this issue =). Many times, I've seen it's due to a misunderstandings, or crossed-wires regarding technical issues. And yes, our support team does provide refunds in many cases - I know, because these sometimes get escalated to me to approve (e.g. if they're borderline). I think one was actually offered already in this case, but there may have been a misunderstanding or mix-up around that. And yes, we have a "paid" support service - it's actually comes free with any GSuite subscription (even at the most basic level, which I think is like $5 a month). You can chat, email, or phone. I work as an engineer in the team that supports this. For GCP (our cloud offerings), the support offering is a paid offering: https://cloud.google.com/support/ https://cloud.google.com/support/