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I don't think they should get a free pass, but I don't think they should be beholden forever to be under-metering traffic if they made a mistake and weren't cou
by moduspol 9y ago
I don't think they should get a free pass, but I don't think they should be beholden forever to be under-metering traffic if they made a mistake and weren't counting part of it (as it seems to be the case here).
To that extent, they should have communicated this better, ideally 90 days out perhaps even with phone calls for customers whose bill will increase notably.
- MaulingMonkey 9y agoI'd even settle for crediting affected accounts to help smooth out the transition reactively, which it sounded like they started to do. But then they failed to follow through.
- MaulingMonkey 9y agoThey've followed through now!