I don't think it's fair you're being down voted, I get your point of view, so I gave you an upvote. But the thing is, this isn't some kid-in-a-basement free-but

I don't think it's fair you're being down voted, I get your point of view, so I gave you an upvote. But the thing is, this isn't some kid-in-a-basement free-but-ad-supported service where you-get-what-you-pay-for. Google's cloud offering isn't free (for any use beyond hello world anyway) and as a paying customer I'd expect: 1. Things to work 2. People to answer when things don't work 3. Things to start working again in a timely manner, with timely and concise updates along the way Points two and three carry a lot of nuance, but Google's support does not. It's a virtual wall that people cry to and get no response back from, except for the rare few occasions when the Google deities decide to grace forums or mailing lists with their presence. It's just not a serious offering. Now, you can pay extra for support, but even so it's going to be appalling. You probably will get to talk to someone at least, but in my experience you rarely get ahold of anyone who'll actually read what you've sent them, much less actually try to help. My take away is that support and customer service is just not a priority for Google, what so ever. It's not even a low priority thing, it's a no priority thing.