The bread and butter of many of those shops was already on the trailing edge when they came to the fore. The market has dried up. There are springs of Windows,

The bread and butter of many of those shops was already on the trailing edge when they came to the fore. The market has dried up. There are springs of Windows, Oracle, NetSuite, Java and other Turn-of-the-Century technology, but new customers are fewer and fewer. Of those are a fraction who want/need bargain-grade Global IT Support. Combine the declining presence of IT with manual administration interfaces, and it really is no great mystery.