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Because it comes equipped with Google's support offering, i.e. "godspeed, and maybe we'll get back to you if your blog post makes it to the front page of a news
by nikanj 9y ago
Because it comes equipped with Google's support offering, i.e. "godspeed, and maybe we'll get back to you if your blog post makes it to the front page of a news aggregator". Companies pay real money to have real support from companies such as Microsoft. Look at https://blogs.msdn.microsoft.com/ntdebugging/ https://blogs.msdn.microsoft.com/ntdebugging/ for example, they sink ungodly amounts of resources helping customers debug obscure corner cases.
- manigandham 9y agoAre you an actual paying GCP customer with a support contract? There will always be some cases of bad customer service but our support interactions have always been quick, relevant and helpful.
- deleted 9y ago[deleted]
- nikanj 9y agoAs there's a story like [1] on the front page of HN weekly if not daily, I've done my best to avoid building anything on their platform. To quote [2], "They have no phone number to contact, no way to dispute this other than email — which they have ignored us for over a month now without replying to our continued requests." https://news.ycombinator.com/item?id=14356409 https://news.ycombinator.com/item?id=14356409 https://medium.com/@contact_16315/firebase-costs-increased-by-7-000-81dc0a27271d https://medium.com/@contact_16315/firebase-costs-increased-b...