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I've gotten reasonable support on $100 2-in-1s, $100 appliances, and <$100 pieces of software. It being cheap isn't an excuse to ship a defective product.
by SomeStupidPoint 9y ago
I've gotten reasonable support on $100 2-in-1s, $100 appliances, and <$100 pieces of software.
It being cheap isn't an excuse to ship a defective product.
- Retric 9y agoA 100$ toaster is not a cheap in the way a 100$ laptop is. Basically, if your buying a 1,000$ laptop and they reserve 5% of the price for support that's 50$. If your buying a 100$ laptop don't expect the same 50$ be set aside unless your actually willing to spend 150$ on 100$ of components and 50$ of support.
- pm90 9y agoThat is a reasonable analysis. I kinda agree that a computer cannot be treated the same way as a home appliance (well not right now anyways, this made me wonder how support for some of the smart appliances will pan out in the future). There are exponentially more things that can go wrong, whereas with, e.g. a Washer, there are a reasonably finite number of problems which can be fixed by a mechanic. That being said though, radio silence is NOT the way you treat your customers. If they don't offer support, then simply state that in an email, or better yet, state that explicitly on the website. But if you have a customer support email and don't honor it, it feels pretty scummy IMO.
- SomeStupidPoint 9y agoYour comment is non-constructive: you assumed I meant a cheap appliance (eg, toaster) rather than one for which $100 would be cheap to moderate (eg, fridge or AC), you ignored that the first item on the list was literally a laptop, and similarly ignored the software one (where 5% of the cost is $0.25). Plenty of companies manage to warranty and support cheap products -- this one failed to do so.