For those who didn't see, luke said they responded in 2 1/2 hours. That's certainly a reasonable response time. If you need a faster response time than that, th

For those who didn't see, luke said they responded in 2 1/2 hours. That's certainly a reasonable response time. If you need a faster response time than that, then you should be running 2 VPS nodes, to improve redundancy. The response time for emails isn't great, but server outages seem to get fixed pretty quickly. Furthermore, I think you need to accept in your case, that it probably wasn't a hardware issue....