15 ms·
>There's nothing to the interaction besides just talking with another human who's worried that if anything goes wrong, I'll take it out on them and there's noth
by abandonliberty 9y ago
>There's nothing to the interaction besides just talking with another human who's worried that if anything goes wrong, I'll take it out on them and there's nothing they can do to fix it.
This is a basic IQ/humanity test. It's very informative, and shocking how many people abuse helpless customer service agents.
- harlanji 9y agoI sure notice my tone getting agitated at times and take a breath and apologize. It is a horrible situation; people in my private life know me as an unmovable rock and yet support scripts can really get under my skin. If I have a serious complaint I ask if they have a way to escalate before saying what I think--never been ill recieved.
- abandonliberty 9y agoReally! I have had no success escalating lately (with offshore call centers). The standard tactic is a 2-5 minute hold then an apology that they couldn't secure anyone. A good tactic is to be able to voice your displeasure and frustration without making it personal. It's normal for a person in an agitating situation to be agitated. Just don't take it out on the helpless.