I don't get this. In your blog post you say "Themeforest has a “no support” policy which is understandable.", but then you decide that because you have paid for

I don't get this. In your blog post you say "Themeforest has a “no support” policy which is understandable.", but then you decide that because you have paid for the theme, its not unreasonable to ask for support? Can you not see the problem here? If the terms of the sale are no support, then it doesn't matter if you paid for the theme or not, you aren't entitled to it. You are lucky you got a response at all, let alone a follow up email! A "take a look at this problem for 5 minutes" never takes just 5 minutes, and has the task switching cost as well. I'm sure he could easily spend all day looking at "5 minute problems" from people who have purchased the theme.