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the point of amazon is the customer service. i buy a TV at a random retailer. the tv breaks. i need to take the TV there, they send it to the manufacturer for
by wayn3 9y ago
the point of amazon is the customer service.
i buy a TV at a random retailer. the tv breaks. i need to take the TV there, they send it to the manufacturer for repairs, 6 weeks later i maybe get my tv back.
a tv ordered at amazon breaks, they collect it, bring a replacement and deal with the problem themselves.
for me, and a lot of other people, amazon has quit competing on price. we buy there for the convenience, not because its "cheap".
- creepydata 9y agoWalmart is known for their generous return policy as well. 15+ years ago my roommate worked at Walmart customer service desk. She told me she was instructed to basically never not process a return. I don't know if it's still that way, I haven't returned anything to Walmart in probably a decade. I'm sure walmart.com would be similar.
- wayn3 9y agomaybe its like some other post in this thread said. maybe amazon isnt all that special in reality. but in our minds, it is. shopping at amazon is seamless. even when you order something and then dont want it. i dont have to accept the package and then send it back, i just tell the postal person that i dont want it, they return it, amazon accepts that as a return and ships the money back without asking questions. not probing questions. they just dont ask. they do the thing i expect them to do without even bothering me with an email. it doesnt bother me at all. thats whats so good about it. i get that thats first world problems. but hackernews IS about spoiled software engineers being spoiled. amazon has this weird concierge service built in. it just works for me.
- creepydata 9y agoHow is that different from any other online retailer? What sort of concierge service is Amazon providing you?
- thirdsun 9y agoAre you european by any chance? We enjoy reasonable return policies by default - sure, Amazon adds a few benefits like extended return periods, but as a european you get the basic return options anywhere. Returning items without any questions asked isn't magical here, it's required and expected. It is my understanding that the return policies in the US very much depend on the seller which turns Amazon into the shining gold standard, I guess.
- creepydata 9y agoNope, American.
- RUG3Y 9y agoThis is true. You can return anything - obviously abused/ broken stuff, even items purchased from other stores. Items purchased from Walmart.com can also be returned to any physical Walmart location, no questions asked.
- creepydata 9y agoYeah, my roommate said she processed returns that were obvious scams at the Walmart Service Desk but she still was still supposed to process them anyway. Guess they accepted the scams were a just a cost of offering a great return policy.