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He's saying that a hanky, internal tool would be impossible to improve. He also says that because Amazon sells to 3rd parties, they are driven to improve. So he
by pchristensen 9y ago
He's saying that a hanky, internal tool would be impossible to improve. He also says that because Amazon sells to 3rd parties, they are driven to improve. So he's claiming that Amazon is structurally setup to solve problems, while internal-only products aren't.